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Mater. Exceptional People. Exceptional Care.

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Chairman of the Board's message

As Chairman of the Mater Health Services Board, I am in a privileged position. Often I get to witness ideas for new services, innovative strategies for improvement, the latest medical technology and exciting new research advances all to ensure better health care outcomes for patients.

2009 was no exception with a number of new initiatives positioning Mater as a leader on Australia’s health care landscape.

This was evidenced through the outstanding results achieved in the campus wide survey by the Australian Council on Healthcare Standards (ACHS) in November 2009. What impressed me was that the ACHS surveyors said they saw a values-based organisation that lived up to its brand of exceptional people, exceptional care and is committed to its Mission and Values.

This statement is a true testament to the staff and volunteers who continue to focus on improving patient safety, increasing efficiency and patient satisfaction, and promoting a safe, friendly team environment.

It is this ongoing commitment that ensures the Mercy legacy continues.

It is also important to acknowledge the many partners and supporters, who assisted Mater in the delivery of its Mission of meeting unmet needs throughout the year. There are many stories in this annual review of these collaborations and I am very thankful to you all for your ongoing support.

From a board perspective, 2009 marked a financial challenge with the worldwide global financial crisis but despite these pressures, Mater Health Services continued to work hard and performed well.

And while each year brings new challenges and changes for Mater, the guiding hand of the Sisters of Mercy continues to be a vital force in the way Mater functions as an organisation.

On behalf of the Mater Health Services Board, I would like to acknowledge the Sisters of Mercy for their continued support and express our sincere thanks to the CEO Dr John O’Donnell, the Mater Executive team and the exceptional people who deliver exceptional care to our patients.

Professor John McAuliffe AM
Chairman, Mater Health Services Board

 

To ensure we continue our commitment to meet the health care needs of the community, Mater has developed business strategies which address the issues of financial, social and environmental sustainability.

This website has been developed in accord with these strategies, and is the accompaniment to a summary document printed on recycled paper.