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CEO's message

2009 was the year Mater Health Services achieved recognition as one of the highest accredited hospital groups in Australia.

It was the year we took a leap of faith and broke with a 30 year tradition of seeking accreditation for each hospital individually and instead embarked on our first organisation-wide survey by the Australian Council of Healthcare Standards (ACHS).

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This is an edited version of the video, click to view the full version (8 minutes).

This was a huge step to take but one I am very proud to say paid dividends—the results were exceptional.

Mater was awarded three ‘Outstanding Achievement’ ratings for the areas of workforce planning, education and training, and care delivered in partnership with the consumer. ‘Outstanding Achievement’ is the highest assessment rating an ACHS surveyor can allocate to an individual criterion.

Mater is only the fourth public or private health care facility in Australia to achieve three OA ratings and it is the only hospital-based health care facility in the country to have been awarded an OA for workforce planning.

Mater’s results in the ACHS survey provide formal recognition of the daily commitment to excellence our 7500 staff members and volunteers make in their various roles. As CEO, I was especially satisfied to see the ACHS’ highest commendations for Mater were for aspects of service which are at the heart of Mater’s Mission.

Our success in this organisation-wide review topped off another exceptional year for Mater Health Services—a year when we continued to grow and improve.

Mater’s significant momentum for development continued with the opening of the highly anticipated Bayside Business Park health precinct, the Hancock Street Car Park and a new Welcome Lounge at Mater Private Hospital Brisbane. In addition, staff continued to work positively toward the delivery of the Queensland Children’s Hospital, which is due to open in 2014.

Another important milestone was the signing of the GP Super Clinic Agreement which will service Logan and Brisbane’s south side. Operated by The University of Queensland, Mater is excited to be a partner and looks forward to collaborating with the local community to help fill the health service gaps that currently exist.

2009 saw significant change, in particular for the Mater Medical Research Institute who farewelled their founding Director, Professor Derek Hart. I acknowledge the enormous contribution he made to the scientific community and Mater.

Like most annual reports the focus is on new developments and initiatives, but we need to recognise with pride the great work Mater consistently achieves from year to year—exceptional clinical care to over 500 000 people annually. We continue to work hard to provide care which is compassionate and safe, and provide each individual patient with a high quality outcome.

Day after day Mater staff devote their skill and commitment to a cause bigger than themselves to improve the lives of the sick and needy. The Mater values remain an inherent part of our jobs and who we are as an organisation. For this dedication, I thank all Mater staff. I also extend my sincere appreciation to the many thousands of people in the wider community who support our work and our Mission.

Dr John O’Donnell
CEO, Mater Health Services

 

To ensure we continue our commitment to meet the health care needs of the community, Mater has developed business strategies which address the issues of financial, social and environmental sustainability.

This website has been developed in accord with these strategies, and is the accompaniment to a summary document printed on recycled paper.